RETURN POLICY

RIGHT OF WITHDRAWAL

The exercise of the right of withdrawal shall not be permitted for products which have been manufactured according to the consumer’s specifications (model, colour, material…) or clearly customized (name, logo…), or for those products that have been purchased in the Loco Clothing section .

For other products, the customer has the power to withdraw from this contract without being required to indicate reasons and/or pay any penalty, within the term of 14 (fourteen) calendar days. In the event that the consumer wants to withdraw from the purchase of the product or contracting the service, he can use the withdrawal form (this form can be found in the following section) to communicate his decision to the seller.

The purchase must be returned with all its parts. In any case, for reasons of hygiene, the products to be returned must be in perfect condition, unused, in its original packaging and seal and with all its accessories.

The purchase must be returned with all its products and/or parts. In any case, for reasons of hygiene products need to be returned in perfect condition, unused and in their original packaging, with their original seal without breaking and with all their accessories.

The customer will have to pay the costs of the return shipment. Under no circumstances, return deliveries with unpaid postage will not be accepted. The customer is responsible for ensuring that his product and its packaging arrive in perfect condition. It is necessary to pack the articles properly, in order to avoid possible deterioration during transport.

Upon receipt of the package, we will verify its state and at the moment in which we verify that both the returned goods, and their accessories, samples, promotional gifts and documentation are complete, usable and in perfect condition, we will send to the customer an email, in order to notify him of the approval or refusal of the reimbursement.

The refund of all payments received for the purchase, will be made within 14 calendar days following the acceptance of the withdrawal. The refund will be processed through the same means of payment used by the customer for the initial transaction. We reserve the right to withhold the refund until we have received the goods. We will not refund used or manipulated products.

EXCHANGE, RETURN AND CANCELLATION POLICY

Personalised products or products made to order are not subject to exchange, return or cancellation. Personalized products are those manufactured at the request of the buyer (model, material, color…), those in which a name or logo is added, or those that require an assembly that alter the original qualities of the product. Clothing purchased through Loco Clothing is also considered a personalized product and does not admit any exchanges, returns or cancellations.

RETURN

However, if the buyer receives an erroneous, defective, or does not meet the quality standards, he must report, as soon as it has knowledge of it, or at the latest, before the course of 14 calendar days after receipt of the product to the email address: info@loco-noise.com. Once this has been carried out correctly, its replacement process will have begun.

The customer must carry out a detailed inspection of the printed products in 3D, as they may come with faults or errors. It is important to check the products before handling them. If you consider that the product does not meet the original order, please contact us as soon as possible and no later than 14 days after receipt of the product. In the event that you fail to exercise this control or decide to use a non-conforming product, you disclaim any liability to Loconoise for the possible consequences of using this product. 

In such cases (defects, loss or damage), we will have to bear the cost of returning the goods. Accordingly, we will collect and/or replace the defective or missing product with an identical product, with no additional cost to the customer. In order to carry out this process, you will be asked to provide proof of the state of the wrong item by sending a photograph or any other information required. 

If the error or defect is caused by the transport company, the buyer must report the incident to the seller immediately. In addition, he should leave an entry of the incident to the carrier. Any issue related to the transport company should be notified within 14 calendar days after delivery.

Should the error or defect appear after the handling of the product by the customer, money will not be refunded. Some of our products have to be cut and assembled for their correct functioning and, during this process, the customer may damage the product irreversibly. Therefore, if customer wishes to ask for a return or change, marks of use, or marks of cutting, sanding or bolting cannot be appreciated in its different parts.

For any complain, devolution or change of products purchased at www.loco-noise.com, please contact our Customer Service by email: info@loco-noise.com.

The customer must indicate us the request number and we will tell him exactly all the steps to follow. we are pleased to inform you that exchanges or refunds will not be accepted if they have not been previously reported by the means indicated.

RETURN OF LOCO CLOTHING PRODUCTS

The customer will have 4 weeks after receipt of the product, to claim for those defective or poorly printed products that have been purchased in Loco Clothing.